Testimonials

HIGHLIGHTS:

• "I loved the first day of training, very interactive."

• "Today was out first day, so it seemed to serve as an introduction to the product and the functions of the job. Our trainers were very helpful, supportive and thorough in their method."

• "Great job on preparing the material"

• "Fun, collaborative training"

HIGHLIGHTS:

• "I [...] enjoy working with a group and being able to just openly discuss topics and ask questions and not feel like I was being judged. Also I didn't feel as though any of my questions, comments were silly."

• "I can tell my trainers are passionate and invested in my success. They truly dedicate a-lot of energy to making us feel comfortable and aware-it is noticeable and appreciated"

• "Its a start up! The transparency of the ever changing knowledge + the use of resources available to us by our Trainers to answer questions gave me confidence that even with knowledge base constantly changing or being modified I will have he tools available to make concrete decisions."

• "As we moved into day two of training we did a lot more hands on work with tasks tickets and situational customer concerns. It was very challenging and fun to be challenged via our critical thinking and current Aspiration knowledge base to make the correct decisions. I hope we can do more hands on learning, out loud 'pop corn' style Q&A on recently reviewed concepts and individual process/ticket practice tomorrow. The direct feedback from our teachers when doing individual process/ticket practice (Such as practicing Rebates for Expedited Debit purchases) helped a lot and I hope we do more of this tomorrow. As per yesterday the environment of the classroom was open, inviting and made me feel comfortable enough to ask questions and pursue more information on a topic I was uneasy about. As there are only 2 guides for our training class of 8 they do a very good job handling the onslaught of questions and giving appropriate time to all agents with concerns."

HIGHLIGHTS:

• "These trainers are fantastic! I have worked for 2 other financial institutions and the training I received at both of them was not even CLOSE to the quality of the trainers this week. They were clearly not only very knowledgeable, but dedicated to training us properly. They either knew the answer, knew how to find the answer, or promised to get back to us with every single question. GREAT JOB!!"

• "A problem I've faced with other jobs is inadequate training, so I very much appreciate this classroom style learning environment. I think it is great to ensure we are all on the same page and prepared to do our best!"

• "The trainers are doing a fantastic job. This is by far the best training I've had for any job, including two other banking/customer service jobs."

• "There's definitely a lot of content that was covered in this past week, and I know there's still a lot of content to be learned - I feel the trainers did their best to to teach in an understandable, engaging, and 'easy' way."