Even More!

Union Station Homeless Services, a Los Angeles nonprofit providing services to unhoused Angelinos, recognized a training need to create a single source of truth for their check request process and socialize it with the members of that process.

The original chart they drafted is shown above. It's a long process to try to fit into one slide, and roles/processes are hard to differentiate while summarizing them.

Keeping with the prompt to make the aid one slide long, I color coded the process by role and then used chart shapes to indicate when the process is handed off. Next, to help the presenter break down the process piece by piece, I created a deck template with interludes summarizing each role in the process, with placeholders for process screenshots.

This is from an employee-facing page on the intranet explaining Radford levels to all employees. This piece was used to explain the factors that go into each employee's level assignment.

 Interactive guide offering a non-proprietary explanation of different Radford levels and tracks.

This process included:

• Writing code to perform accurate score calculations on each section and overall

• Debugging said code

• Adding branding to the assessment

• Designing “smart” follow-up emails and web redirects based on the user’s results

• Proofreading existing copy

• Writing additional copy for the results emails and results pages based on the brand

• Setting up live notifications of completed assessments in a Slack channel

• Setting up automatic answer routing into an organized spreadsheet, which included a field for IP address to easily eliminate test runs and instead identify potential clients